The Retail Gasoline Service Station
A service station should be a safe, secured and a reliable retail facility that meets the demands and expectations of consumers surrounding its trade area.
Retail Business Operations
Customer Focus
Customer service is the very essence in any retail establishment.
Failing to meet customer expectation will mean a business loss and worst, legal expenses to mitigate any dire complains brought by poor customer service.
For this very reason, to avoid such unnecessary litigation, responsible oil companies and their dealers invest on training for themselves and their entire service station staff and continuous training to update themselves on the knowledge acquired on ever changing landscape of standard operations, systems design and management information being the core elements as basic foundations on service station management.
- Service Station Operations
- Excellent Customer Service
- Forecourt Operating Items
- Safety and Security
- Emergency Response
- Standards Operations Audit
- Training and People Management
- Retail Representative's Marketer’s Visit
- Support to the Dealer and Staff
- Trade Area Analysis
- Business Sustainability
- Legalities (Local and Federal)
- The standards Operations Procedures and Development.
Schematic Diagram of a Gasoline Service Station
Risk Awareness and Assessment
- All work processes face potential risks that may result to injuries and eventual losses.
- Uncovering risks requires conscious efforts in identifying unsafe work practices and unsafe conditions.
- It is behavior based.
- It should be practiced in the service station, by the dealers, staff, contractors, suppliers, customers, logistics and the supply chain, and other support entities.
- The Station Audit presently used in service stations validates awareness and measures levels of compliance at the station.
- The RAA however, integrates awareness and assess the degree of potential risks. It bridges safety audit findings to Personal Injuries, Equipment and Property Damage, Product (Quality) Losses, Regulatory Assessments, Operational or System Inefficiencies and Near Loss. (Visually presented on the Mapping Board).
- It is the foundation in understanding the problem and formulating solutions to solve safety issues in work sites.
Retail Network Development
The service station is a retail establishment that basically sells fuels, lubricants and greases, tires, batteries and accessories or TBA, groceries and other services such as car washes, vehicles repairs and maintenance and some are even equipped with automated teller machines (ATM) and vending machines.
Stations in large cities and the metropolis do have convenience stores, restaurants, barber shops, and other retail shops that are on demand in certain highly populated and fast turnover of business demographics.
- Site Prospecting Survey
- Traffic Count Survey and Analyses
- Projected P&L and Cashflow
- Retail Development Recommendation
- Engineering and Technology Planning
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2000 E Lamar Boulevard Ballpark Way, Suite 600, Arlington, Texas 76006
3404 Spring Meadow Lane, Flower Mound, Texas 75028
(469)265-1033 / (214)809-8552