Month: June 2023

  • Excellent Customer Service 

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    Introduction  We need to know how good our service is in the eyes of customers relative to competition.  Customer service is not just pleasing the customers on the very moment of their transaction in the service station, but it should be consistent […]

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  • Forecourt Operating Items

    Forecourt Operating Items

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    Introduction The changing nomenclature  in the oil and gas industry becomes more baffling when applied on its retail sector as it changes over time and usage of terminology differs in certain regions.  For instance, the very words ‘items’ and ‘equipment that are […]

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  • Foreword

    Foreword

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    This is a book about discovering how to manage a business or group of businesses that you own, plan to have on your own, as a business partner or a business that was entrusted to you as the right-hand person or a […]

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  • The Service Station 

    The Service Station 

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    Introduction The service station is a retail establishment that basically sells fuels, lubricants and greases, tires, batteries and accessories or TBA, groceries and other services such as car washes, vehicles repairs and maintenance and some are even equipped with  automated teller machines […]

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  • Product Knowledge 

    Product Knowledge 

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    Introduction In the refinery process, as we already know, crude oil is fed into the fracturing tower and will yields petroleum by-products depending on the type or quality of the crude oil feeds – lighter feeds will yield industrial fuel oil, heating […]

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  • Petroleum Products

    Petroleum Products

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    Introduction Crude oil was formed millions of years ago.  Warm, salty waters of ancient seas were ideal for the development of millions of passively floating or weakly swimming tiny plant life and minute animals of a body of water, known as planktons.  […]

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